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<rdf:Description rdf:about="https://collections.enfance-jeunesse.fr/items/show/1384">
    <dcterms:title><![CDATA[Business Orientation and Customer Service Delivery: The tyranny of the customer]]></dcterms:title>
    <dcterms:creator><![CDATA[Bruno B. W. Longmore]]></dcterms:creator>
    <dcterms:date><![CDATA[avril 1, 2000]]></dcterms:date>
    <dcterms:type><![CDATA[Journal Article]]></dcterms:type>
</rdf:Description></rdf:RDF>