A Virtual Expression of Need: An Analysis of E-mail Reference Questions

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Wendy Duff et Catherine Johnson, “A Virtual Expression of Need: An Analysis of E-mail Reference Questions,” Portail documentaire EnJeu[x], consulté le 17 août 2019, https://collections.enfance-jeunesse.fr/items/show/1476.

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Statut du documentPublic
TitreA Virtual Expression of Need: An Analysis of E-mail Reference Questions
CréateurWendy Duff
CréateurCatherine Johnson
Datejanvier 1, 2001
Langueen
TypeJournal Article
AuthorWendy Duff
AuthorCatherine Johnson
Type de contenuJournal Article
DOI10.17723/aarc.64.1.q711461786663p33
ISSN0360-9081
Abstract NoteThis paper analyzes e-mail reference questions posed to archivists in order to enhance our understanding of how users of archives seek information. This study analyzed 375 e-mail reference questions submitted to provincial, federal, university, city and special archives in order to determine, from the users' own words, how users formulate reference requests to archives. Understanding what elements the archives' client uses to describe his or her information need enables the creation of more relevant archival descriptive tools. According to this analysis, people used proper names, dates, places, subject, form, and, occasionally, events when composing their information request. As archives move toward a greater presence on the World Wide Web, archivists should design electronic information systems that account for the information seeking patterns expressed in e-mail refrence requests.
Access Date2015-07-07 09:14:17
Datejanvier 1, 2001
Issue1
Journal AbbreviationThe American Archivist
Langueen
Library Catalogamericanarchivist.org (Atypon)
Pages43-60
Publication TitleThe American Archivist
Short TitleA Virtual Expression of Need
TitreA Virtual Expression of Need: An Analysis of E-mail Reference Questions
URLhttp://americanarchivist.org/doi/abs/10.17723/aarc.64.1.q711461786663p33
Volume64
Attachment TitleSnapshot
Attachment TitleFull Text PDF
Attachment URL[No URL]
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